Historically, the topics of big data and analytics have been considered “IT” topics, whereas unified communications (UC) has fallen under the purview of the networking teams. Earlier this month, VOSS Solutions made an interesting announcement with a solution that brings these two previously disconnected worlds together.
For those unfamiliar with VOSS, the Richardson, Texas-based company makes management software that simplifies the provisioning of large-scale UC systems by automating many of the repetitive tasks required to deploy a solution. Because of this, VOSS has a wealth of information as to how the solutions are being used.
VOSS’s most recent announcement is a new analytics module that gathers up information about users, devices, services software licenses, and transactions, and then analyzes the data. The information is displayed in a web portal for administrators to quickly “see” what’s going on in their environments.