Next month in Orlando, the business communications industry will be holding it’s largest show, Enterprise Connect. One of the big topics of the show has always been and will likely continue to be how we get all of these disparate unified communications (UC) solutions to work with each other. Often the integration is done at the user level where the worker needs to use multiple tools to collaborate effectively.
I actually find the term “unified communications” to be about a big an oxymoron as there is. Fifteen years into the evolution of this market and the industry still needs plugins, custom code, gateways and connectors to “unify” all of the applications that make up UC.